Terms & Conditions

Acceptance of terms

These terms and conditions govern all supply of goods and services ("products") by Arctica Water Ltd ("Arctica Pure Water", "we, "us") to you, the purchaser of goods and services from us, including your use of the website at www.arctica.co.nz ("the website"). They are effective from 10 October 2023 and will replace all earlier Arctica Water Ltd terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

To make a purchase from our online shop you must be 18 years of age or over.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.



Availability and supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavor to notify the non-availability on our online shop.



Pricing

All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.





Payment options

We accept Visa, MasterCard and American Express credit cards.

We also accept payment via bank transfer.

All credit card payments are processed via Stripe and are subject to Stripe's terms and conditions which can be found here https://stripe.com/en-nz/legal/consumer.





Shipping and delivery

Prices for goods and services stated on our website are exclusive of any applicable delivery charges. We only deliver to New Zealand street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary in your online shopping basket.



Delivery prices are calculated depending on your area of delivery within New Zealand. We have both Urban and Rural delivery options available within both the North and South Islands. We also allow pickup if it is pre-arranged.

Once an order has been received and payment made, we endeavour to dispatch your order within 1-2 working days.

Courier delivery to urban areas typically takes 1 - 2 days. Please allow another couple of days if you live in a rural area. We will email you with a link and tracking number once your order is picked up from our warehouse. Courier pick up from our distribution warehouse is Monday to Friday.


Returns

Change of mind on product

If you change your mind on the product you require, please contact by email at hello@arctica.co.nz or phone 020 4002 8831 as soon as possible to request a refund. The items should be returned in their original product packaging, in new unused condition within 14 days of receiving the product. You will have to cover all shipping costs pertaining to the return of the product.

Please note that we cannot refund for goods

• -exceeding 14 days after delivery
• -that are used, dirty or damaged and are unsuitable for resale.

Damaged in transit

If your product has been damaged in transit, please contact us immediately by email at hello@arctica.co.nz or phone 020 4002 8831. We will require photos of the damaged goods and may require you to return the damaged items to us.

We will endeavor to send you a replacement as soon as possible.

Wrong Product Delivered

We take great care in the dispatch of products, but sometimes we get it wrong. If you have ordered something online and received the wrong product, please contact us immediately and we will organise an exchange or refund.

Guarantees

If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

In addition, Arctica Pure Water guarantees all items for 2 years from delivery except the UV lamp, quartz tube and ballast which carry a 6 month guarantee, and the filter membranes whose use is beyond our control and cannot be warrantied.

This guarantee is contingent on the goods being correctly installed and complying with any Arctica Pure Water recommendations.

Liability Limitation

Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.

To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.



Applicable law and jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.



Privacy policy and Confidentiality

We respect your privacy. We do not sell our mailing list, nor do we disclose private information to any other person or company. Occasionally we may contact you to offer/remind you of other products or services that we feel may interest you. Should you prefer not to be contacted, please let us know and we will ensure that your name is removed from our mailing list.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your orders.

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.



General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.arctica.co.nz

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.